How do you achieve optimal determination of personnel requirement?
No matter whether it is a contact center, a hospital or an industrial sector: Every company is familiar with fluctuations in personnel requirements. And it does not matter whether the demand changes from month to month, from day to day or even every hour or minute: Those who cushion these fluctuations with professional workforce planning are ahead in business.
With its forecast, the determination of personnel requirements provides the relevant data to ensure that every period can be mapped with a precise description of requirements. Historical key figures, for example on sales, order volumes, call numbers or occupancy rates, combined with forecasts of future workload, provide a comprehensive data pool that is constantly compared with the hours worked. In this way, the software can continuously provide new analyses and an accurate and clear forecast for personnel scheduling, giving you a high degree of planning security.